TO MACHU PICCHU TRAVEL appreciates your choice, without a doubt, we will make your trip the best moments of your life.
It is important to indicate that to achieve a fraternal relationship between TO MACHU PICCHU TRAVEL and you, it is essential to consider and accept the policies, terms and conditions of our services offered, therefore, we ask you to read each item described carefully.
REFERRING TO FORCE MAJOR EVENTS
The Agency does not anticipate situations such as disasters or adverse weather conditions, fires, riots, protests, illnesses or similar events beyond our control.
REFERRING TO CONFIRMED RESERVATION
The 50% prepayment covers the operating expenses, transportation, hotel reservation, entrance ticket to the RAINBOW MOUNTAIN , etc., depending on the tour you chose.
The 100% payment will be canceled 24 hours before the travel date.
You will receive a payment receipt confirming your passenger travel reservation.
All reservations are made by email or by phone call to the aforementioned telephone numbers.
You must send the complete passenger information (full names, passport number, nationality, age and sex) if you are a student copy of ISIC CARD.
Mention the name of hotel or hostel in Cusco.
REFERRING TO DOCUMENTATION
You must provide all the information required to make the reservation (Full Name, Passport Number, Nationality, Age, Sex.)
It is necessary to have the identity document (passport or visa if the case warrants) IN FORCE before starting the tour.
The ISIC card (if applicable) must also be valid and will show it at the time of booking (sending via scanned mail) and at the beginning of each tour, as well as the identity document (ID or passport) with which you made the reservation (originals).
REFERRING TO CANCELLATIONS, RETURNS AND REFUNDS
After prepayment and travel confirmation there is no financial refund.
After the payment of 100% and confirmation of the trip there are refunds in cases (tourist shows up on the day of travel, gets sick, change of flight date or unforeseen on the route)
CONCERNING LOSS OF BELONGINGS
The agency is not responsible for the loss of your belongings, as well as theft or damage to your luggage.
CONDITIONS DURING THE WALK
The agency is not responsible for delays or variations of any kind that alter the normal development of the tour.
REFERRING TO TOUR MODIFICATION
The agency reserves the right to modify any of the itineraries, services or prices described on our website. If any modification is made, the client will be duly notified at the time of the change. It should be mentioned that the changes that may arise are made with the intention of improving and providing good service to our customers.
REFERRING TO TRAVEL INSURANCE
The agency was not charged with any accident outside the tour. We recommend that you take out travel insurance that covers emergencies, medical expenses, lost luggage, etc.
REFERRING TO MINORS
In all our programs children over 12 years of age are considered adults and are subject to adult rates.
The agency is committed to providing its services according to the requirements of our clients.
We have the obligation to organize every detail of your trip at a fair price.
The client is responsible for having all the appropriate documentation for the tour (passports, visas, travel insurance, vaccinations, Boucher, etc).
It is the passenger’s responsibility to notify in advance of the cancellation of a tour.